In Section 5 we explain how business processes can be modelled with use cases and misuse cases. In Section 4 we introduce the concepts of use cases and misuse cases. In Section 3 we explain the role of business processes in this regulation. In Section 2 we briefly describe the regulation viewpoint of organizations. The modelling approach is rooted in a theoretical viewpoint, based on General Systems Thinking (GST) and Cybernetics, explaining business processes as a mechanism through which an organization regulates its relationships with its stakeholders. The approach consists of modelling the value creation and protection activities with so called use cases and the potential abuses with so called misuse cases. The approach is based on a modelling technique inherited from Requirements Engineering (RE). In this paper we present a modelling approach that may help to understand these three aspects. Thus in order to define a complete business process, an organization needs to understand what value it wants to provide to its customers, what are the potential abuses it may face while providing this value, and what kind of actions it is ready to take to protect itself from these abuses.
As stated by Hammer and Champy, business processes also contain activities designed to prevent abuse of the process. Not all the activities comprising a business process directly participate in this creation of value. Business processes both define the desired states and provide the means to reach them.Īn organization’s business processes are usually thought of as sequences of activities designed to create value for a customer (Hammer and Champy 1993). Organisations are treated as organisms which homeostatically maintain their internal states and their relationships with their stakeholders in the presence of disturbances from their environment. The modelling approach is rooted in General Systems Thinking (GST) and Cybernetics, explaining business processes as a regulatory mechanism. This paper presents a modelling approach for these three aspects, based on use cases for desired processes and misuse cases to describe hostile processes. Some are intended to create value for customers others prevent abuse still others set strategic targets. Guest Editors: Ilia Bider and Paul JohannessonĪn organization's business processes are sequences of activities. "Goal-oriented business process modelling" Model the Regulatory Roles of Business Processes
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